Live Plants Shipping:
All plants are packed in insulated shipping box and ice pack during summer high temperature and insulated shipping box during winter.
Live Plants will be ship via Priority Mail (USPS) United States Postal Service.
Live Shrimp will be ship via FedEx Standard Overnight (1 Business Day).
Continental US states not including Alaska and Hawaii.
International customers are responsible for all permits, documents, licenses, fee's and other items required to import products into another country.
Customers receive tracking numbers by email. Visit USPS.com or FedEx.com to track your order.
Live Shrimp, Live plants, and Dry goods cannot be combined on the same shipment. Please create a new order for each category,
Live Shrimp order and shipment.
Live Plants order and shipment.
Dry Goods order and shipment.
We do not ship or use ground shipping for live plants or live shrimp, Choose ground shipping option will not qualify and void all damaged claim.
Mondays and Tuesday (Live Plants ONLY). All orders received after 12 noon on Tuesday will be ship the following Monday. Packages shipped Priority Mail will arrive at their destination in Two or Three Business Days. This is not a guaranteed service and occasionally packages take more than three business days to arrive. (Please visit USPS.com to track your shipment ).
Monday and Tuesday (Live Shrimp ONLY). All orders received after 12 noon Tuesday will be ship the following Monday or the next business day after Holidays. Packages shipped FedEx Standard Overnight (1 Business Day) will arrive at their destination the next business day. FedEx may leave the packages at your address and this is consider completed delivery.
Note: DOA due to packages un attended will not be cover under replacement policy.
We recommended and required that someone should be available to accepting the packages at the time of delivery.
Weather may cause us to postpone your order. We apologize for any inconvenience that may cause. Please check your local weather before place any live plants or live shrimp order to avoid any weather cancellation.